Your Personal data
When you first contact us or submit a resource with us, we will create a record in your name. We will add information to this record whenever you contact us, in order to deal with your request and to provide you with appropriate services.
ALDinHE is the data controller for this personal data.
You can find out more about what we do with your personal data in our main privacy notice detailed below.
You have a number of rights in relation to your personal information. In order to exercise any of these rights, please contact us.
You have the right to:
- access the personal information that we hold about you
- correct inaccuracies in the personal information that we hold about you
- request that we stop sending you direct marketing communications
In certain circumstances, you have the right to:
- have your details removed from systems that we use to process your personal data
- restrict the processing of your personal data in certain ways
- obtain a copy of your personal data in a structured electronic data file
- object to certain processing of your personal data by us
- request human review of an automated decision
Enquirers and registered members
What personal data do we collect about you, and how do we collect it?
As soon as you contact us or submit a resource with us, we create a record in your name. To that record we add information that you give us whenever you contact us. If you become a member, we add the information you give us at registration and throughout your membership to this record.
How do we use your personal data?
We use your personal information to answer your enquiry or application and to provide you with appropriate services. We will use and process your personal information to provide our services, activities and online content, to provide you with information about them, and to deal with your requests and enquiries.
We also use your information to help us plan and improve our services. LearnHigher or ALDinHE may contact you to carry out related research.
Our legitimate interests are to provide and improve our services, to manage our operations efficiently, and to increase our member numbers.
- To give you relevant information about our services
- To analyse our enquirers and registered users to inform our marketing strategy, and to enhance and personalise your customer experience
- To verify the accuracy of data that we hold about you and create a better understanding of you as a member
- To maintain network and information security
- For testing and maintaining our systems
- To help us improve our services
- We may ask you to take part in specific research activities to either help us plan and improve our services, or for research purposes.
How long we keep your personal data?
We will keep your record for as long as you continue interacting with us.
How can I access the information you hold about me, and what other rights do I have?
You can contact us to request a copy of the personal data that we hold about you and you can ask for your data to be rectified if it is incorrect. In certain circumstances, you can object to our use of your data, you can ask for it to be restricted or erased and for a copy in a structured electronic format.
Please direct any queries about this policy or about the way we process your personal information to our Administrator using the contact details below, either.
You can update your contact preferences by the contact us page.
Cookies and similar technology
Tracking and analytics
Some parts of the LearnHigher website store a cookie on your computer to track user traffic patterns. We do this in order to determine the usefulness of our website and to see how effective our navigational structure is. We do not release this information to third parties.
When you browse our websites, we also collect and use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK or not.
If you register to use our website, we will store some of your website activity when you are signed in as part of your record
On ALDinHE owned and operated sites (such as LearnHigher), we might display interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as completing a web-form on our sites, use of apps or software, or by visiting unaffiliated sites that contain ALDinHE content or ads.
We do not associate your interaction with unaffiliated or third party sites / applications with your identity in providing you with interest-based ads.
How to turn off cookies
If you prefer not to receive cookies while browsing our website, you can set your browser to refuse all cookies that are stored on your computer. You do not need to have cookies turned on to use or navigate through many parts of our website.
If you are a registered user of ALDinHE and wish to sign in to password protected websites you will need to allow “per-session” cookies. These are only stored on your computer for the duration of your visit and are deleted when you close your browser or sign out of the ALDinHE website or affiliated sites (such as LearnHigher).
We take security very seriously. All staff are made aware of the security procedures they must follow when handling personal information. Data is protected from unauthorised access and we are confident no-one will be able to access your personal information unlawfully.
We also protect data being transferred. As long as your web browser supports the Secure Sockets Layer (SSL), any personal data transmitted from your browser to our web service, or from the service to your browser, will be encrypted.
Please note that email is never a 100% secure way of communicating. By using it, you agree that you will send any information by email at your own risk.
Links to third party websites
While we will take all reasonable precautions to make sure that other organisations who we deal with have good security practices, we are not responsible for the privacy practices of those organisations whose websites may be linked to our service.